Pre-Order Items:
- We offer a full refund for pre-orders canceled within 48 hours.
In-Stock Items:
- If you accidentally place an order for an in-stock item, you can arrange for a full refund before the item is shipped.
Delivered Items:
- 1. The shipping cost is non-refundable.
- 2. If you are not satisfied with your purchase, we offer a refund within 48 hours of delivery. However, you will be responsible for the return shipping cost and a 30% restocking fee of the order’s value.
Receiving and Handling Items:
- 1. When your item arrives, please take a video of the unboxing process. If any damages are discovered, we will assist by contacting the studios to address the issue.
- 2. For minor damages involving small broken pieces, we will arrange for replacement parts from the studios at no extra cost to you.
- 3. (Only applied if you purchased insurance) If the main body of the item is damaged beyond repair, we will conduct a careful evaluation to determine whether a partial or full refund is appropriate.
We are committed to ensuring that every player receives their cherished Pokemon in perfect condition. We hope you take pride in this hobby and find joy in every aspect of your collection!
For those looking to sell or trade their collection, you can use our “Pokemon Trading Center” group chat to connect with other players.